Repair & Maintenance

barcode equipment repair services from ParagonIssues with printing hardware or data collection software have a direct impact on company productivity and market competitiveness. Unfortunately, even the most rugged and damage-resistant of electronics is going to need a tune up during its lifespan. Don’t risk lost revenue and production times- plan ahead and secure a service contract with Paragon.

Our technicians are factory trained by industry leaders to provide multiple repair options to Paragon clients. We guarantee that any support or maintenance need can and will be met in a timely and professional manner. Call us at 800.211.0768 to explore the right barcode equipment repair services package for your company.

Our barcode equipment repair services include:

On-site Service Program

  • National Toll Free Number for Support
  • Dispatched Technician for Field Repair within 48-hours
  • Yearly Service Contract (travel charges extra)
  • Covers labor, replacement parts (excludes print heads)

Hot Spare Service Program

  • National Toll Free Number for Support
  • Replacement Unit ships within 24-hours
  • Yearly Service Contract (shipping charges extra)
  • Covers labor, replacement parts (excludes print heads)

Phone Support

  • Toll Free Number, weekdays 8:30am – 5:00pm EST
  • No contract required, free for current customers
  • $25.00 /15-min for non-customers – credit card required

Time & Materials Service Call

  • On-site diagnostic and repair service
  • No contract required, billed for travel, labor, and parts
  • Current rates: $150/hr – labor; $70/hr – travel

Depot Service Program

  • Ship equipment for diagnostics and repair.
  • Standard turnaround time is 72-hours from receipt
  • Depot locations in OH, NC, IN, TX and WA.
  • Yearly Service Contract OR Time and Materials Options
In February 2015, I was given the task of bringing our company into compliance with the new GHS (Globally Harmonized System) standards by the June 1st deadline. I began working with Paragon and within a short time was up and running with the best printers and label stock in the industry.  The Epson GP-C831 and TM-3500 are perfect for our applications and the Kimdura label stock is flawless.  Paragon, and in particular sales executive Jim Unger, is second to none in providing valued support in a timely manner which is just a phone call away!  I strongly recommend Paragon to anyone in my field.
David SpanoLogistics ManagerEvans Chemetics LP
call Paragon Data Systems at 800.211.0768